most helpful service guys
Bryan the spa service manager is one of the friendliest and most helpful service guys I have ever dealt with. For about two years now he has provided great advice; this week was the best ever. My spa was leaking from the big gray coupling that connects the tub outflow pipe to the heater. Bryan walked me through how to try to fix it including tools I'd need (o-ring part number, magic lube and oil filter pliers!). To my amazement, it worked and the leak stopped! But then I noticed I had created an Sn3 error code. The Sundance Altamar manual said that error code requires a service tech to fix. But i first called Bryan who told me the wire to look for to check if loose; I did, it was, I jiggled it, I heard a click, and the error code disappeared! My Sundance is 19 years old so I know there are only so many fixes before it's too old. But thanks to Bryan, no question I will look to buy my next hot tub here.